Shipping Policies

Welcome to our store and thank you for your interest in our Products.

Kindly note that our business currently operates primarily from Nigeria and United States. Most of the items on our website are available for immediate pick up from our physical store in Lagos, Nigeria or delivery to your location. However, our Wigs and Ponytail styles are shipped globally from the United States (We do not stock Wigs at our Lagos Store at the moment only some of our best selling ponytails due to high demands in Nigeria).

We also ship globally from our Lagos Store so International customers are welcome to shop with Us!

Our Shipping Processes are explained below;

For Wig and Ponytail Orders (Ships Globally From the US);
Processing Time: Order verification, quality check and packaging takes 3-5 business days from when you place an order after which your package will be shipped.

Shipping Time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.

Due to the fact that we have a store located in Lagos, Nigeria. We offer Free US shipping to our Nigerian customers through our special shipping company and orders are shipped out in bulk once every 2 week to our store in Lagos. It takes 7-10 Business days to arrive Nigeria after which you will be contacted to either pick up from our store or we have it delivered to you at a fee depending on your location in Nigeria (Kindly choose the most appropriate shipping cost at the check out point if you opt for this option).

Weekly Schedule for Wigs and Ponytails Orders to Enjoy Free US Shipping to Nigeria;
We take orders everyday of the week, however, the Last Day to order each week to qualify for Free US Bulk shipping is Friday of every week. Bulk Shipping simply means that we will ship all orders we get that week in bulk to our Lagos store. This is the only way we can offer free shipping to our Nigerian Customers and help save cost on shipping. All packages are dropped off on Wednesdays with our designated shipper for onward shipping to Nigeria. We will contact you as soon as your package arrives our Lagos store and dispatching them immediately.

N.B: Kindly note that we will only ship each week if we get enough orders to ship out in bulk, in a situation where we are not able to get enough orders for bulk shipping, we will delay shipping for that week until the following week. Kindly note that if you are not able to wait and want your wig urgently then kindly opt for International Shipping at Check Out starting from N10,500/ $25 depending on the number of items you order for.


Wigs and Ponytails Shipping Details for United States Customers.
All U.S. orders are shipped by US Postal Service (USPS) and takes about 3- 7 Business Days to be delivered. You will qualify for Free Shipping at Check out for orders $99.99 & above. Orders $40 & above costs a flat rate of $5.99 and Orders below $39.99 costs a Flat Rate Shipping fee of $7.99. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).

Wigs and Ponytails Shipping Details for International Customers.
International orders are shipped through US Postal Service (USPS) from the U.S. We currently have a Flat Rate International Shipping fee of N12,000 / $25 per package, however this applies if your order is 4 kg and less; Items more than 4 kg will require another package entirely at additional N12,000 / $25 fee.  (Shipping costs depends on the number of wigs and or ponytails ordered and Cost of Shipping will be applied at the point of check out). Please bear in mind that International Shipping through the USPS First Class Mail doesn't come with tracking once the package leaves the United States but we have had 99% of most international packages getting to its destination.

 

Shipping Details For Other Items On Our Websites (Global Shipping From Lagos, Nigeria);
As stated above, all other items you see on our website are available at our Lagos store and can be either picked up in person or delivered to any location globally. We deliver through our trusted delivery companies within Lagos state and offer waybill delivery for other states in Nigeria. We also ship through DHL, Nipost or EMS for our International Customers. Shipping cost will depend on the weight of the items/location and will reflect at the point of check out.

CUSTOMS AND TAX DUTIES

N.B: SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN GOODS OR MATERIALS. AFTER THE PRODUCT IS DISPATCHED FROM OUR FACILITIES, TRANSFER OF LIABILITY IS TRANSFERRED TO YOU, THEREFORE YOU WILL BECOME THE IMPORTER AND WILL BE LIABLE TO PAY LOCAL TAXES OR DUTIES IF REQUIRED IN YOUR COUNTRY (KINDLY NOTE THAT THIS IS NOT COVERED IN THE SHIPPING FEE). UNITS WILL BE MARKED WITH THE VALUE PAID TO DIVA BY QB.


Our aim is to do everything within our means to ensure that your package gets to you in one piece. Always fill in your delivery details as accurate as possible when checking out to avoid any issues with your order, Thank You.